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Shipping and Returns



-Our goods are delivered via ACS shipping, within 1-3 days from the day they are sent (3 days for areas that are remote), from the day the jewel is ready.

-The shipping is FREE

For all other countries:

-Our goods are sent via mail, which takes 5-8 days, from the day the jewel is ready.

-The cost is 20 Euros per package.

-Goods delivered to countries outside the EU are subject to tariffs, which are paid by the customer once the merchandise has arrived.

Order process

-We will send you information regarding your order to the e-mail address you have registered

-Email us at eshop@facadoro.com

-Call us at 0030 210-9607315-6, Mon-Fri 9:00 – 17:00


You may return any product free of charge and ask for another product or for cash back under the following circumstances:

-The product must be in excellent condition

-The product must be in its original packaging

-The return must be made within 30 days from the day it was received.

How it is done:

  • Email us at eshop@facadoro.com or call us at 210-9607315-6, Mon-Fri9:00 – 17:00
  • For cash-back, please provide us with a valid bank account number and the transaction will be completed once we have received the item.
  • For a replacement, please contact us and let us know which item you wish us to send you.
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